Effective for purchases of the MarginMaster digital course (US$59, one-time), sold by the seller identified in our Terms and paid through Stripe.
If you buy MarginMaster and it is not what you expected, email marginmaster@venturesailab.com within 14 days of purchase. If you request a refund in that window, we will refund the purchase price through the same payment method used at checkout.
Please include the email address you used to buy the course so we can find the order. A person will review the request. This support address receives messages; it does not send an automatic reply. Please allow one to two business days.
We may decline repeat refund requests from the same customer or requests that show clear refund abuse.
Refunds are processed through Stripe. The funds typically return to the original payment method; the exact timing depends on Stripe and your bank or card issuer. This policy does not change any rights you have under applicable law.
Stripe may also have its own refund or dispute processes. Nothing in this policy is legal advice.
If you have a problem accessing the files, email support first. After payment, Stripe redirects you to a download page with the course zip. Bookmark that page or save the zip to your computer — we do not send a confirmation or delivery email. We would rather help you open the course than have you request a refund only because the download page was closed.
Support email: marginmaster@venturesailab.com
The seller is identified in our Terms of Sale.